FAQ
✨ How does personalization work?
Each backpack is custom-made with your child’s name, exactly as entered at checkout.
Every piece is created individually — ensuring a truly personal touch.
🚚 When will my order be delivered?
Our backpacks are made to order to ensure perfect personalization.
📦 Delivered within 8–12 working days.
🚚 How is shipping handled?
Shipping charges are calculated at checkout based on your location.
The final shipping cost is shown clearly before purchase — no hidden fees.
🔒 Are payments secure?
Absolutely. All payments are processed through secure, trusted payment partners.
Your information is protected at every step.
💳 What payment methods do you accept?
We accept major credit and debit cards, along with secure online payment options available in your region.
🔁 What if there’s an issue with my order?
If your backpack arrives damaged or incorrect, we’ll take care of it.
Contact us within 7 days of delivery for a replacement or refund.
❌ Can I cancel or modify my order?
Because each backpack is custom-made, orders cannot be changed or cancelled once placed.
Please double-check the name before confirming your order. We would still request you to contact us and we shall see what we can do.
✨ Thoughtfully made for your child — personalized with care and delivered with attention to detail.